Best Buy Return Policy

 

Return & Exchange Periods

Time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products.

Best Buy Return Policy

Standard

My Best Buy® Elite Members

My Best Buy® Elite Plus Members

Most Products

15 days

30 days

45 days

Cell Phones and Devices with a Carrier Contract

14 days

14 days

14 days

Wedding Registry Items

60 days from date of purchase for most products

Are you looking for a replacement, return or repair? Then its best to get the best information before you visit the store.

Refund Method & Timing

With a few exceptions, they reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.

For returns by mail, once we receive your return

  • Best Buy will process it within 2–3 business days.
  • Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.
  • More Information

If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for an order, please call us at 1-888-BEST BUY (1-888-237-8289) with your order number handy, and they will be happy to send you a replacement.

Best Buy Return Policy Information

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