Vans Return Policy
Customer Service: 855-909-8267
A full refund, excluding shipping charges will be issued on unworn merchandise within 30 business days. A refund will be issued to the original form of payment. Returns to a VANS Retail Store: … Bring your product, original packaging, and your Return Form.
You may return unworn and unwashed merchandise back to Vans stores within 30 days of receipt for a refund to the original form of payment. Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded.
Returns without the original receipt must reference the order number, which you may reprint from the order status page on Vans.com if you were sign in prior to placing the order or from the order confirmation email. For customer convenience, all domestic orders are shipped with a prepaid US Postal Service shipping label.
Returns only by US Postal Service:
1. Attach the prepaid US Postal Service return label to the outside of the return package. The prepaid label has Parcel Select RTN SVC printed near the top.
2. Detach the completed RETURN FORM below and place it inside the return package. Save the top portion for your records.
3. Pack and seal the product securely. The package can be picked up by the US Postal Service at your mailbox or dropped off at the Post Office or FedEx Retail location.
4. A full refund, excluding shipping charges will be issued on unworn merchandise within 30 business days. A refund will be issued to the original form of payment.
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