Walmart

The Return Policy – Walmart

Walmart’s No Receipt policy applies to items returned in a store only. When you return an item without a receipt, you have the option of receiving a cash refund (for purchases under $25), a Gift Card for the amount of the purchase (for purchases over $25) or making an even exchange for the product.

My Experience at a Nearby Store

What the website or store does not tell you is its much harder than you think to obtain a return, refund or exchange. Here is my experience with a return recently in 2017 at a nearby Walmart.

 

I had the pleasure of recently returning an item I purchased at Walmart. I lost my receipt and did not know what the policy was. So the items I had purchased before have the tags still attached, no receipt and I was unsure if I played for the item with cash or credit.

Once I stood in line for a bit I was called by the cashier “next please”. I continued to the cashier counter and explained that I have the items with me with the tags. She tried to look up the items with the coputer by the tags on the items. A manager was quickly called over and stated their computers are old and did not have the capability to search when I purchased it and how much I paid for them unless I knew the exact date of purchase. I let her know I was unware and asked them if I could give them my credit card so they could search for the date and purchase amount. The manager again explained the computers are no able to do look ups and that I was out of luck and she could not help me.

Conclusion

So I decided to go home and I basically threw in the white towel sort of speak. Then I decided to call up my credit card company and see if they could search for a Walmart purchase within a certain time period.

Fortunately they were able to look up my purchases on the phone and online statement so I could print it out and return to the store again.

So now I decided to return to Walmart with the correct date of purchase and the purchase amount for my items.

I made it to the store on the same day and visited the same cashier and to much of my amazement once I gave her the correct purchase date it worked. The cashier was able to look up my purchase and amount I paid. She was able to refund the money or give me store credit if I liked. I was very happy and had to remember to always keep the receipt handy and secure or at least notate the purchase date when I shop at Walmart if I wanted to get credit for a returned item. I hope this information can help someone.

Check out Walmart’s Return Policy Online

 

Hint: Walmart has a different policy for each of its item categories like:

the item you’d like to return.

All of the exceptions listed below require the merchandise be returned with a receipt, if returning in store.

Electronics

Must be returned within 90 days – with these exceptions:

The following electronics items must be returned within 15 days of receipt:

  • Computers
    • Computer hardware
    • Printers (including 3D printers)
    • 3D printing supplies and products
  • Camcorders
  • Digital cameras
  • GPS units
  • Digital music players
  • Tablets
  • E-readers
  • Portable video players
  • Drones

Must be returned within 90 days:

  • Televisions
  • Computer software must be returned unopened
  • There are no returns or refunds on prepaid cellular phone cards and electronically fulfilled PINs or minutes.

Must be returned within 14 days and 15 days:

  • Post-paid cell phones must be returned within 14 days of receipt.
  • Pre-paid cell phones must be returned within 15 days of receipt.
  • There are no returns or refunds on prepaid cellular phone cards and electronically fulfilled PINs or minutes.

Not available for return:

  • No returns for software delivered by email.

Books, Movies, Music and Video Games

Must be returned within 90 days if unused, unopened and unmarked

  • Books must be returned unused and unmarked.
  • CDs, DVDs, Blu-ray discs, audiotapes, videotapes and video games must be returned unopened. If the item is defective, it can be returned within 90 days with a receipt and the original packaging. Defective items may be exchanged for the same title.
  • Video on Demand cannot be returned. All sales are final and all charges from those sales are nonrefundable.
  • Video game software, if defective, can be returned within 90 days with a receipt and the original packaging. Defective items may be exchanged for a different title if the same title is not available.

Must be returned within 15 days

  • Video games hardware must be returned within 15 days of receipt Pre-owned (refurbished)

Clothing, Shoes and Accessories

Must be returned within 90 days

  • Items purchased at Walmart.com can be refunded with a receipt or exchanged within 90 days of purchase.

Pharmacy

Unable to return

  • Diabetic supplies cannot be returned. All sales are final. Please contact the manufacturer if you have any questions regarding defective items. Check your package for the manufacturer’s name and contact information.
  • If you have questions about returning prescription medication, please contact your local store pharmacist or, if you have used Home Delivery, contact our mail facility at 1-800-273-3455.

Prescription Glasses

Must be returned within 60 days / no replacements

  • Walmart.com stands behind the same 60 Day Satisfaction Guarantee as Walmart Stores Vision Centers. For the first two months, we’ll refund your online prescription glasses order if you’re not satisfied.

Photo

Must be returned within 90 days

  • Photo prints (3×5, 4×6, etc.) should not be returned by mail or to a store.

Jewelry

Must be returned within 90 days

  • All jewelry, including fine jewelry, may be returned to a Walmart store with a receipt. If you choose to exchange the item in-store, you may only exchange it for an item that is in stock at that store; the exact same piece may not be available.
  • Return fine jewelry (pieces that cost $300 or more) by mail. Depending on the reason for the return, you may be responsible for paying the return shipping charge. Please email Customer Care for more information.

Product Care Plans

You can return or cancel your Product Care Plan within 90 days via My Account on Walmart.com.

Installation Services

Must be returned within 90 days

  • If you no longer require installation services or other service plans, please contact Customer Care with your order number.

Funeral Products

Must be returned within 90 days if defective or damaged, otherwise not returnable

  • Funeral products cannot be returned to a store. We will only refund or replace funeral items due to manufacturing defects or damage incurred during shipping. Please contact Customer Care to make arrangements.

Food

90 days if non-perishable

Perishable items cannot be returned by mail or to a Walmart store. If you receive a damaged or defective perishable item, please contact Customer Care with the following information:

  • Order number for the item
  • Date of arrival
  • Condition of item at time of arrival
  • Detailed explanation of the issue
  • Whether you prefer a refund or replacement

Health and Beauty

Must be returned by 90 days – please check packaging for ORM-D sticker

If your item falls into this category, you will see an Important Note regarding

  • If the item is designated as ORM-D (Other Regulated Materials-Domestic), it must be returned in its original package.
  • If returning by mail, it must have secure ORM-D packaging obtained from the post office. ORM-D items include perfumes, nail polish and aerosol cans.

Home and Garden

Must be returned within 90 days unless listed below:

Item May be returned within
Oversized Furniture and Outdoor Play 90 days by freight shipping.

Under some circumstances, you may be charged for return shipping. To return an item by freight, please contact Customer Care for assistance. They will also be able to inform you of any return shipping costs.

Mattresses 90 days in the original packaging to a store.

Or you may contact Customer Care to initiate your return.

Gas Powered Mini Bikes, Go Karts, Dirt Bikes, UTVs and ATVs Non-Returnable

All gas-powered items are final sale.

Plants
(includes shrubs, bulbs, annuals, perennials, foliage and trees)
1 year satisfaction guarantee on all live goods purchased on Walmart.com sold by Walmart.com for full refund.

Plants Must be returned to a store, plants cannot be returned by mail.

If you receive a damaged plant please contact Customer Care with the following information:

  • Order number for the item
  • Date of arrival
  • Condition of item at time of arrival
  • Detailed explanation of the issue
  • Whether you prefer a refund or replacement

For marketplace purchases on Walmart.com, reference the return policy of the marketplace seller.

Air conditioners, Dehumidifiers, and Evaporative Coolers 30 days accompanied by the original invoice or receipt.
Lawn mowers, line trimmers, hedge trimmers, chainsaws, compressors, pressure washers and generators 90 days and accompanied by the original receipt.

They also must be completely emptied of any flammable liquid (gas, oil) before being returned to a store.


30 days and accompanied by the original receipt.Generators and pressure washers may be returned within 30 days and accompanied by the original receipt.

Tires

Must be returned within 90 days if unused

  • Most tires that have never been mounted or used can be returned to the Customer Service desk of any Walmart store that has a Tire and Lube Express. Stores without a Tire and Lube Express cannot accept tire returns.
  • Walmart stores cannot accept returns for tires that have been used or for snow tires in any condition

Sports and Fitness

Must be returned within 90 days unless listed below

Oversized table games and treadmills may be returned to a Walmart store or by freight shipping. Under some circumstances, you may be charged for return shipping.

To return an item by freight, please contact Customer Care for assistance. They will also be able to inform you of any return shipping costs.

Autographed sports memorabilia must be returned with the included Certificate of Authenticity.

Swimming pools must be returned within 90 days of receipt.

Window Blinds

Must be returned within 90 days

All factory errors will be fixed at no charge. We will send you replacement parts or replacement blinds.

If your blinds are damaged or defective when you receive them, please contact Customer Care.

Contact Walmart – Visit this Page | See More Store Return Policies