The Return Policy – Walmart
Walmart’s No Receipt policy applies to items returned in a store only. When you return an item without a receipt, you have the option of receiving a cash refund (for purchases under $25), a Gift Card for the amount of the purchase (for purchases over $25) or making an even exchange for the product.
My Experience at a Nearby Store
What the website or store does not tell you is its much harder than you think to obtain a return, refund or exchange. Here is my experience with a return recently in 2017 at a nearby Walmart.
I had the pleasure of recently returning an item I purchased at Walmart. I lost my receipt and did not know what the policy was. So the items I had purchased before have the tags still attached, no receipt and I was unsure if I played for the item with cash or credit.
Once I stood in line for a bit I was called by the cashier “next please”. I continued to the cashier counter and explained that I have the items with me with the tags. She tried to look up the items with the coputer by the tags on the items. A manager was quickly called over and stated their computers are old and did not have the capability to search when I purchased it and how much I paid for them unless I knew the exact date of purchase. I let her know I was unware and asked them if I could give them my credit card so they could search for the date and purchase amount. The manager again explained the computers are no able to do look ups and that I was out of luck and she could not help me.
So I decided to go home and I basically threw in the white towel sort of speak. Then I decided to call up my credit card company and see if they could search for a Walmart purchase within a certain time period.
Fortunately they were able to look up my purchases on the phone and online statement so I could print it out and return to the store again.
So now I decided to return to Walmart with the correct date of purchase and the purchase amount for my items.
I made it to the store on the same day and visited the same cashier and to much of my amazement once I gave her the correct purchase date it worked. The cashier was able to look up my purchase and amount I paid. She was able to refund the money or give me store credit if I liked. I was very happy and had to remember to always keep the receipt handy and secure or at least notate the purchase date when I shop at Walmart if I wanted to get credit for a returned item. I hope this information can help someone.
Hint: Walmart has a different policy for each of its item categories like:
the item you’d like to return.
All of the exceptions listed below require the merchandise be returned with a receipt, if returning in store.