Sears Return Policy Review
For most items, you have 30 days from the date of purchase to make a return with some exceptions. You can make your return to any Sears store with your original receipt or packing slip. Tires purchases can only be returned to a Sears Auto Center location.
Returns Without A Receipt
If for any reason you are not satisfied with an item sold by Sears, you can return your purchase in its original packaging with all accessories, manuals & parts, with your original receipt,
for a refund or exchange per the terms & conditions outlined below. For most items, you have 30 days from the date of purchase to make a return with some exceptions.
Where appropriate, refunds will be issued in the same form as the original method of payment. Returns with a gift receipt will either be exchanged or refunded in the form of a gift card. It may be necessary to ask for identification in connection with a refund or exchange. Sears reserve the right to limit or decline a refund or exchange.
Promotional offers & returns
When returning items purchased in connection with a gift or award card promotion, all or a portion of the card amount may be deducted from your refund or exchange. Some award cards may have an expiration date indicated on the face of the card. When returning items that included a free or bonus item promotion, the value of the free or bonus item may be deducted from any refund or exchange, unless the free or bonus item is also returned unused. When making a purchase as part of multiple-buy discount (for example, “buy one, get one free”) the value of the discount will be pro-rated among all items that are part of the multiple buy. If some but not all of the items that are part of the multiple buy are returned, the refund or exchange amount will be the amount paid for the items returned less the pro-rated discount. Refund and exchange may also be reduced if a discount was given at the time of purchase conditioned upon a bundled purchase, and some but not all of the items that were part of the offer are returned.
If you have any questions or concerns you can always contact customer service department at (888) 205-0966