Michael Kors Return Policy
Customer Service: 1-866-709-KORS (5677)
If you are not satisfied with your order for any reason, Michael Kors will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original Michael Kors receipt/invoice or gift receipt. All Michael Kors Access merchandise must have all original packaging and components to be eligible for return or exchange.
Returned items must not be washed, worn or altered. We do not accept returns of swimwear, underwear, custom-made or personalized items or Clearance items.
Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement. You should receive an email confirming the completion of return processing.
You have two options for returning/exchanging merchandise purchased online: by mail or in store. All returns/exchanges of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped.
Option 1: By Mail
To return or exchange by mail, please follow these instructions:
1. Complete the required information on the packing slip included with your package.
2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
3. Affix the pre-addressed and pre-paid return label to your return package.
4. For purchases made on michaelkors.com, mail your return package at any US Postal Service office or FedEx drop-off location, or hand off your package to your US Postal Service mail carrier or Federal Express driver. For purchases made on michaelkors.ca, mail your return package with its pre-paid return label at any Canada Post location.
5. For items that were bought online and picked up in a store, please call our Customer Service department at 1-866-709-KORS (5677) to obtain a prepaid shipping label.
NOTE: Eligible merchandise purchased on MichaelKors.com using PayPal may be returned to MichaelKors.com for a refund to the purchasing PayPal account only, no exchanges.
Option 2: In Store
You can return/exchange items purchased at Michaelkors.com in any Michael Kors full price retail location in the United States. You can return/exchange items purchased at Michaelkors.ca in any Michael Kors Lifestyle Store located in Canada. You will need to present your packing slip at the time of the return/exchange. Note that in-store exchanges are subject to inventory availability in that store.
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