US Polo

US Polo Store Return Policy

Customer Service: 1-877-747-9285

Return Policy
US Polo strive for you to be fully satisfied with your online purchase.
If you are not satisfied with any item you purchased, you may return the item within 60 days of delivery for a refund of the purchase price, minus original shipping fees. Refunds are credited to the original form of payment.
Please include your original shipment packing slip and all product tags with your return.  Returned items must be unworn and undamaged.

Exchanges are not accepted at this time. If you wish to exchange an item, you must return the item by following the Return Instructions on the packing slip then re-order a new item.

Our return policy applies to online orders only. U.S. Polo Assn. items purchased from U.S. Polo Assn. stores or other retailers, such as department stores, must be returned to the store where it was originally purchased and are subject to the return policy of that retailer.
How to Return
1. Pre-Paid FedEx
Items may be returned to our online store using a pre-paid FedEx label.  Please have your order ID and associated shipping address available in order to log in and print:
A flat $5.00 shipping-fee is deducted from the refund when received via the pre-paid FedEx label.
2. Your Preferred Shipping Method
If you prefer, you may ship your returned item, postage prepaid, to this address.  Return shipping is at your expense if you choose not to use our pre-paid shipping label.  We do not accept C.O.D. deliveries.
Online Store, Returns Department
206 Webb Smith Drive
Colfax, LA  71417
3. In-Store Return
You may return your item to any of our U.S. Polo Assn. stores in the United States.  Our store associate will be happy to help print your pre-paid FedEx label and ship it to our online store for processing.
Pre-paid return packages are shipped by FedEx SmartPost, which can take 2-10 days depending on the originating address.
Once received at our online store, we normally take 2 to 3 business days to process your return. Funds will be returned to the order’s billing account after the issuing bank processes the return, often up to 3 business days. In all, please allow up to 2 weeks for the refund to appear on the billing account online, or up to 2 billing statements.
FedEx Prepaid Shipping: 2 – 10 days
Returns Processing: 2 – 3 days
Bank Refund: 1 – 3 days

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