Things Remembered

Things Remembered Store Return Policy

Customer Service: 866.902.4438


Things Remembered stores value you as a customer and care about your satisfaction. So, if for any reason you are not completely satisfied with your purchase, you may return it. Here’s how.

Personalized Merchandise:

  • They want your order to be made just the way you want it! They understand that everyone makes mistakes (including them!) Please review your personalization information before submitting your order. Check spelling, dates and names carefully. They guarantee their craftsmanship and the quality of our products completely and that your gift will be personalized as you ordered it.
  • If you are not satisfied with a personalized item you may return it for a hassle-free exchange for the same or another personalized item of up to or equal value of the order.

Non-Personalized Merchandise With A Valid Receipt

  • May receive a complete refund* or exchange for merchandise of equal value within 60 days of the purchase order date.
  • After 60 days past the purchase date, may only be exchanged for merchandise of up to or equal value of the order.
  • If purchased with a check and returned after two business days, can be exchanged for merchandise of equal value, refunded in cash* or a check can be issued from our corporate office within 10 business days from the date of return.

Non-Personalized Merchandise Without A Valid Receipt

  • May be exchanged for merchandise only, up to equal the value of the returned merchandise at the time of return.


* Cash refunds greater than $75 will be issued in the form of a check by our corporate office.
Personalized Merchandise Unclaimed after 60 days

  • Things Remembered shall have no responsibility for the return or payment of the declared value of items left in our possession for more than 60 days after the item’s designated pick-up date.


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