Nine West

Nine West Return Policy

Customer Service: 800-999-1877

If you’re not completely satisfied with your purchase, you can return any unworn or defective merchandise within 30 days for a full refund. Returns after 30 days, and items marked FINAL SALE or AS IS will not be accepted.

You may return your purchase(s) at an official Nine West retail store or by mail, provided the return is consistent with the return policy above.

NOTE: Nine West does not accept returns for Nine West products purchased at department stores, specialty stores or websites other than


Exchanges would require that you return your existing item and place a new order with us by phone: 800-999-1877. We’ll do our best to ensure you’re able to place an order for the item you want, as well as price-match your original order.

  • Free return shipping on the unwanted item and free shipping on your new order will be given to you when we process the exchange.
  • As soon as they receive and process your returned item, you’ll be refunded the purchase amount to the original method of payment. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

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