Kenneth Cole

Kenneth Cole Return Policy

Customer Service: 1-800-KEN-COLE

30-Day Return Policy

Kenneth Cole accepts returns of new and unworn merchandise within 30 days of the delivery date, accompanied with the original receipt. All products should be in pristine condition with products tags attached and in the original packaging, whenever possible.

They  offer free returns, so please use the pre-paid shipping label to ensure you do not incur additional charges. They do not offer free returns or provide shipping labels for international orders due to customs regulations.

They also reserve the right to refuse returns that are not in pristine condition or are returned after 30 days.

Kenneth Cole does not accept returns or exchanges on “final sale” merchandise.


A refund for your returned items will be credited to the card that was used to make the purchase. The credit to your account is predicated by your banking institution. Please allow 1-2 billing cycles from the date of return for your account to be credited.


Click Here to Get Order Help, FAQ’s, Size Chart, Gift Cards or Need More Information