GAP Return Policy

Customer Service: 1-800-427-7895

For Gap, Banana Republic, Old Navy, and Athleta items, you can return merchandise purchased online to the appropriate store. For example, if you bought an item on, you can return it to a Gap retail store, but not to an Old Navy store. Merchandise purchased online cannot be returned to any of our Factory or Outlet stores.

When you return an item to the store also bring the invoice with you.

These stores refund your purchase amount to the original method of payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.


Did you get a gift that’s the wrong size or color? We can help you exchange it, or return it for an Options gift card for the original price paid. Gift returns and exchanges are free when you use our prepaid return shipping label.

Our Options gift cards can be used in-store and online at Gap, Banana Republic, Old Navy, and Athleta.

If you’re returning a gift card, the value is credited to the original form of payment, such as the credit card used for the purchase.


Click Here to Get Order Help, FAQ’s, Size Chart, Gift Cards or Need More Information

Gap Credit Card Review

If you often shop at Gap and its family of stores, you can definitely benefit from having a Gap credit card. The card provides 10 percent off every Tuesday at Gap websites and Gap Factory stores, special savings on your birthday, discounts and priority access to special occasions. There are two kinds of Gap credit cards – the Gap Inc. Visa Card and the Gap Inc. Credit Card or the store credit card.

Since this car has a high APR (annual percentage rate), you have to consider the costs and rewards offered by each type of card.

Both Gap Inc. Visa Card and Gap Inc. Credit Card allow you to access the rewards program. can also use both cards in-store and online to purchase products from the Gap family of stores including:

  • Athleta
  • Old Navy
  • Gap
  • Banana Republic.

The Gap Inc. Visa Card can be used anywhere that accepts Visa. You can also use this card to get a cash advance.
Annual Percentage Rate of Gap Credit Card