Billabong Return Policy
Customer Service: (888) 509-5931
Returns will be processed within 7-10 days of receiving. You will be notified via email once your refund has been approved in their system.
30 DAY FREE RETURN POLICY
If you are not satisfied with your online purchase, you may return items free of charge within 30 days of original purchase.
To qualify for a merchandise refund, items must be returned in original, unused condition in original packaging.
Note: They do not offer exchanges at this time.
RETURN PROCEDURE
To return a purchase, please follow the steps below:
- Sign into your account, click on the Order History link and select the order number you would like to create a return for.
- Select the items you would like to return and complete the online form. Print one copy to include in the box with your product.
- Pack product in suitable packaging to ensure it is not damaged while in transit and affix the UPS return label to that package.
- They will contact you once they have processed your return to let you know the status of your claim.
- If you have any questions, please contact customer service at (888) 509-5931 or email store@billabong-usa.com for assistance.
Please note that Billabong is not responsible for products lost or damaged while in transit.