Modells Return Policy

Online Return Policy at a Glance

Eligible items may be returned within 365 days of delivery either via mail (at the customer’s shipping expense) or at one of our store locations.

What items are eligible to be returned?

  • Items must be in new and unused condition
  • All original tags, instructions, and accessories that came with the original shipment need to be included with the return
  • Products are to be placed back in their original packaging

Non-returnable items include:

  • Custom and personalized items
  • Special order items
  • Undergarments
  • Swimsuits
  • Hosiery

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