Journeys Store Return Policy
Customer Service; 1-888-324-6356
Journeys now gives you 365 days to decide! They allow all merchandise in new condition, with original packaging and original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are also excluded.
Option 1) Return to Store: Take your item(s), with original packaging and receipt, to any Journeys store to return or exchange.
Option 2) Return to Journeys.com: If you would like to ship the item(s) back to Journeys.com, please follow the instructions below:
1) Please fill out the Return/Exchange form completely and include it with your return/exchange package. If you did not receive a Return/Exchange form, you can print one HERE.
2) Send the item(s) back to the address below, through the shipping provider of your choice, or request a Return Label here: Return Label Request Form.
3) Exchanges are free! For items returned for a refund, $7.95 will be deducted from the refund amount for use of label provided by Journeys. Shipping charges are not refundable.
4) Please allow 2-4 weeks to receive your refund or exchanged merchandise.
Journeys Order Returns
635 Genesco Parkway
Lebanon, TN 37090
Click Here to Get Order Help, FAQ’s, Size Chart, Gift Cards or Need More Information