Agaci Return Policy

You may return purchases (excluding accessories, intimates, and gift cards) by mailing it with no additional shipping charges to Agaci Online Return Department at the following address:

A’GACI Return Department
30 Transport Drive
Walton, Kentucky 41094

Please retain your invoice as proof of purchase.
For returns, enclose a copy of your invoice along with the merchandise packaged securely in the original package if possible.
Attach the pre-paid return label provided with your original order. Pre-paid return labels are not included in orders shipped to P.O. Box addresses.
All returns must be made within 30-days from the shipped date with original invoice and price tags attached.
Shipping and handling costs are non-refundable.
They can only process returns for purchases. They cannot process returns for any merchandise that was purchased at one of our A’GACI stores by mail.

All in-store and online purchases (excluding accessories, intimates and gift cards) may be returned within 30 days of the original purchase date. Customers must have the original receipt or invoice with them at the time of the return along with a valid ID (Driver’s License, stat issued ID or military ID). Customers returning online purchases must also have the credit card that was used for the original purchase.


Price tags and stickers must be attached to the merchandise. Unworn shoes in their original boxes may be returned or exchanged. Altered, damaged or worn clothing cannot be returned or exchanged.


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