Radio Shack Store Return Policy

Effective March 2, 2017, all sales are final and sold “as is”.

  • No returns shall be accepted for any purchases made on or after March 2, 2017.
  • Products purchased prior to March 2, 2017, may be returned with a valid receipt and in accordance with the applicable 14 or 30 day ‘Return Policy’ as follows:
  1. Items purchased at RadioShack may be returned for exchange or refund within 30 days of purchase with an original valid store receipt.
  2. The last valid return date under our ‘Return Policy’ for no contract wireless handsets and wireless accessories is 14 days from date of purchase.
  3. Return privileges do not affect any applicable warranty rights.

Merchandise must be returned in like-new condition (except for damage caused by any product defect) with the original packaging materials (including the barcode/UPC label), accessories, instructions and the original sales receipt, otherwise your product may not be eligible for return. RadioShack performs a careful inspection of all returned items for signs of use or wear.

They determine that a returned item has not been subjected to any prior use, the returned item is sold as new. Refunds are not available on shipping charges (except for defective products) or any installation work performed. Opened software or media products may be exchanged for the same item if defective and are not eligible for a refund. Purchases involving agreements with third-party service providers may carry additional restrictions, so please read your agreement and receipt carefully for full terms and conditions.

Independent RadioShack dealers may require different terms and conditions. They are not responsible for any personal or other information on a returned item. Refunds on purchases paid for in cash will be refunded in cash unless store funds are not available in which event, a refund check will be sent from the RadioShack Corporate offices– usually within 14 days. Your name, address and phone number may be required to process your refund. If you do not receive your check within 14 days, please contact the store identified on this receipt. Refunds on purchases paid for by check will be made on the same basis but only after your check has cleared. Purchases paid for by credit card will only be refunded by a credit to the cardholder’s account.