DSW Return Policy

Customer Service: 1-866-379-7463



Not totally satisfied with your purchase? Returns and exchanges at DSW are easy—whether you return merchandise back to dsw.com or to a DSW store physically located in the US.


Return or exchange your unworn merchandise at a DSW store for immediate credit, whether you made your original purchase at a DSW store or at dsw.com.

Returned or exchanged product must be unworn.

Bring your receipt or invoice, original form of payment, and the original product packaging.

Purchases returned or exchanged within 60 days will receive credit in the original form of payment (including PayPal).

Purchases returned or exchanged after 60 days will be issued a DSW merchandise credit only.

If you’re returning a gift you received, you’ll be issued a DSW merchandise credit only.

Purchases returned without a receipt or invoice will be issued a DSW merchandise credit equal to the current selling price of the product.

If you’re returning a purchase made with any DSW Rewards certificates or offers, you will be refunded only the final purchase price. Certificates and offers will not be reissued or recredited, except for exchanges made within 60 days of purchase.

DSW merchandise credit will be issued for any check purchases returned within 7 days of purchase date.

DSW may limit the number of returns permitted without a valid receipt. Valid ID (driver’s license, passport, military ID, or state issued photo ID card) is required for all returns without a valid receipt.

If you used a combination of PayPal and gift card to make your purchase, your entire purchasewill be refunded onto a gift card. Exchanges should be done in store, if possible, as shoephoria! representatives are not authorized to log into your PayPal account to make a new purchase for you.

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