Alex and Ani Return Policy
Alex and Ani want you to be completely happy with your purchase. If for any reason you are not satisfied you may return the item(s) within 30 days of the purchase or order delivery date. The returned item must be unworn with the UPC tag attached or appropriate UPC packaging. Website orders cannot be refunded in ALEX AND ANI flagship stores; they may however, be exchanged in ALEX AND ANI flagship stores for merchandise or for purchases returned in USA, an in-store credit may be issued. On-line purchases being returned in flagship stores in Canada will be offered a merchandise exchange only. Please note that Clearance Sale items are not eligible for return.
Please contact Alex and Ani Customer Service team at 1-800-725-7822 for shipments made to Canada.
To return your order, please be sure to use the return label which is located on your Alex and Ani packing slip. Please also fill out the form contained on the back of the packing slip listing all details requested to expedite processing of your refund.
If the item is returned within 30 days, but without the UPC tag attached or appropriate packaging a website credit will be issued.
Website orders cannot be refunded in Alex and Ani flagship stores; they may however, be exchanged in ALEX AND ANI flagship stores for merchandise or in-store credit.
If your purchase was made at an ALEX AND ANI authorized Retailer, you will need to return your item to point of purchase.
All refunds will be credited for the original amount paid, less shipping fees, discounts, except in the case of an incorrect shipment.
If returning an order that included a free gift, be sure to include this item with your return or your refund will be adjusted to reflect the retail price of the gift.
ALEX AND ANI.com does not offer exchanges.
Gifts purchased online or in an ALEX AND ANI flagship store may be returned for a website store credit. If you are returning a gift, please be sure to indicate that a website credit is required and provide your email address. Failure to do so will result in the gift giver receiving a refund to their credit card.
All clearance items are final sale, and all discounted items purchased at any ALEX AND ANI Outlet location are final sale.
Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
Please be sure to keep the tracking number that is provided on your prepaid return label for tracking purposes.
If you choose to return and not utilize the ALEX AND ANI shipping label, they are not responsible for lost or returned packages. They recommend that you insure and track your package for the full value of the contents.
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