Saks Fifth Avenue Store Return Policy
Returns & Exchanges
At Saks Fifth Avenue, they want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may exchange, replace, or credit your purchase when it is presented in saleable condition. Simply follow the guidelines below.
- Full-priced merchandise, with the exception of furs, watches and jewelry, presented after 30 days will be credited based on the current selling price. Returns of furs, watches and jewelry items will not be accepted after 30 days.
- Requests for adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 7 days of purchase.
- Unfortunately, we cannot exchange, replace or credit gourmet, monogrammed or personalized items.
- We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at Saks Fifth Avenue or at saks.com.
Present the merchandise to an associate at any Saks Fifth Avenue store with the original receipt or gift receipt.
Returns By Mail
Enclose the completed return form with your shipment. For future reference, retain the top portion of the Shipping Summary packing list.
Affix the pre-paid United States Postal Service Return Label to the outside of the package and send via U.S. Mail (we provide insurance); the return postage charge indicated to the left of the label will be deducted from your refund. If you choose to ship your return via a different carrier, please insure the package and ship to:
1 Walden Books Drive
LaVergne, TN 37086
Please allow 10 – 14 business days for the processing of your return by mail.
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