Ugg Store Return Policy

Return to Store
Returning your product at UGG® just got easier! They will now accept any product purchased online at or an official UGG® Concept or Outlet Store to be returned directly in Concept or Outlet Stores.
Proof of purchase required for in-store returns.

Return Online
Whether you purchased your item online or in a store, you have the option to send your product back to their warehouse for an exchange or credit within 30 days of original purchase.

To Begin the Return Process:

  1. Please be sure to print and include your return form in the package with your shoes.
  2. Exchange requests are subject to product availability.
  3. If the requested item is no longer available at time of return processing, a credit will be issued.
  4. If you are able to provide an order number for your full-price purchase, a prepaid shipping return label will be provided to you at the end of the return request.
  5. You will be able to track your return here once it has been dropped off at any USPS facility.
  6. Please allow up to 3 business days for the package to track.