Optical World Return Policy
Customer Service:(866) 385-9180
Returns & Replacements
Optical World accepts all glasses and sunglasses for refund within 10 days of purchase if there is manufacturer defect, a shipping error, or an error with the prescription or lens quality.
They cannot issue refunds on pairs that do not fit as expected or don’t meet the customer’s aesthetic needs. In this situation we’ll gladly switch out the pair you don’t like for a different pair that works better..
If you’re not 100% happy with your eyewear for any reason, they’ll accept exchanges within 30 days. Just call or email us and they will send you a free pre-paid shipping label for you to send back your frames—your domestic shipping return is completely free.