Brookstone Return Policy
If for any reason you don’t love your purchase at Brookstone, bring it back. All merchandise (except massage chairs) purchased from Brookstone in new condition with original packaging may be exchanged or refunded in the original form of payment within 60 days of purchase with an original receipt.
Merchandise returned with a gift receipt within 60 days of the date of purchase may be exchanged or returned for a Brookstone gift card. Brookstone gift cards are non-refundable and are not redeemable for cash except where required by law. See back of gift card for all terms and conditions. All promotional items/gift cards given away with a purchase must be returned with the qualifying item or their value will be deducted from any refund.
Return whichever way is easier!
1) You can bring it back to any Brookstone store.
(Call first if it’s really big, though. They may need to arrange a pickup.)
2) You can mail it back to them. Please call customer care at 800-846-3000 before shipping.
Brookstone Return, Exchange and Refund Policy