Bath & Body Works

Bath & Body Works Return Policy

Customer Service: 1-800-756-5005.


Bath and Body Works will accept returns for refund, exchange, or store credit at any time. If for any reason you’re not satisfied with your purchase, simply bring it back!

If a purchase you made becomes eligible for a promotion, sale price or special offer within 14 days of your original purchase, they will make a one-time price adjustment from the original selling price to the current selling price. For a price adjustment on an online purchase, give them a call at 1-800-756-5005.


  • Original Receipt or Invoice: A gift card refund will be issued for the return of online orders. If you prefer a refund to the original form of payment (excluding shipping and handling charges) please follow their Returns by Mail instructions.
  • PayPal: An exchange or merchandise credit will be issued for any items returned that used PayPal as the form of payment.
  • No Receipt or Invoice: An exchange or merchandise credit will be issued based on the lowest selling price of the item.
  • Gift Receipt and Gift Invoice: An exchange or merchandise credit will be issued for the purchase price on the gift receipt or gift invoice. Gift returns can only be made at stores.
  • Gift Cards and E-Gift Cards: Gift Cards and E-Gift Cards can be redeemed for cash only if the total gift card balance is $10 or less. Gift Cards may be returned in Bath & Body Works stores if original receipt is presented and the Gift Card number matches that shown on the receipt.


  • Complete the return form located on the bottom of your invoice.
  • Enclose the return form inside the box and keep the top half of the invoice for your records.
  • Pack items safely for shipping and affix a shipping label to the address below: Bath & Body WorksReturns Department
    7603 Trade Port Drive
    Louisville, KY 40258
  • All packages must be sent through a traceable and insurable method. Return shipping fees are non-refundable. Keep the tracking information until your return has been processed.
  • All returns will be credited to the original form of payment (excluding shipping and handling charges). If you paid with a Gift Card or E-Gift Card, a new E-Gift Card will be issued and emailed to you.

Please allow up to 21 days for them to receive your return and process your credit. Once the return is processed, they will send an email confirmation of your credit.



Items purchased from can be returned only to Bath & Body Works stores in the United States, or by mail.

Click Here to Get Order Help, FAQ’s, Size Chart, Gift Cards or Need More Information