Barnes & Noble

Barnes & Noble Return Policy

Returning Items Bought from Barnes & Noble.com

If you’re not satisfied with your purchase, you may return it for a refund. We will issue a refund to your original form of payment for items returned within 14 days. All returned items must be in their original condition; shrink-wrapped products must be unopened.

The packing slip in your shipment has specific instructions for returns. We provide a pre-printed return label with our Returns Department Address.

Your packing slip is not a prepaid mailing label. Customers must pay for return shipping.

Please note: Textbook purchases and Textbook Rental orders placed on BN.com cannot be returned to Barnes & Noble stores. 

Returning Most Items

Returns are accepted within 14 days of the date that you received your order. All returned items must be in their original condition; shrink-wrapped products must be unopened.

  • Books    •  DVDs    •  CDs    •  Toys and Games

Barnes & Noble Returns Department

1 Barnes and Noble Way

Monroe Township, NJ 08831

Contact Information

Customer Service: 1-800-THE-BOOK (1-800-843-2665)

International Customer Service: 1-201-559-3882

Monday – Friday, 8 am to 11 pm ET Saturday & Sunday, 9 am to 11 pm ET

Please note: Shipping charges are non-refundable.

The Following Items are Not Accepted at the Above Address

  • NOOK returns – See “Returning NOOK Devices” below for more information.   
  •  Marketplace items – See “Returning Marketplace (Other Seller) Items” below for more information.

Refunds will not be approved if NOOK devices and/or Marketplace items are sent there.

 

If you have compatibility or quality issues with a NOOK Audiobooks purchase, please call Customer Service at 1-800-THE-BOOK (1-800-843-2665). If you are calling from outside the United States, dial 201-559-3882.

 

Click Here to Get Order Help, FAQ’s, Gift Cards or Need More Information