Online Return Policy

Zappos is an online store sells shoes, and accessories with a higher standard customer service that makes things easy and returns with little hassle.
Customers have been able to order several items, try them on and ship back the ones that don’t work. As a result, the retailer is as famous for its return policy as it is for shoes.

Contact Information

Call Zappos Customer Service

24 hours a day – 365 days a year.

If you are not 100% satisfied with your purchase from Zappos you can return your item(s) for a full refund within 365 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.

Easy Returns

The easiest way for you to return the merchandise is to get a pre-paid label by logging in at

  1. Go to the website and click on My Account in the upper right hand corner.
  2. Log in to your account using your email address and password.
  3. Click on the order number of the merchandise you wish to return.
  4. Check the box to the left of the item(s) you wish to return and click on the Return Checked Item box.
  5. Confirm that your refund will go back to your original form of payment.
  6. Choose to have the label displayed for immediate printing, emailed if you are unable to print immediately, or mailed to you via USPS mail. Then click ‘Return Item(s)’ at the bottom of the page.
  7. The next page will feature a picture of the item and a barcode.
  8. If you do not have the original packaging, please return by placing a copy of the return confirmation with merchandise inside of a plastic bag and place inside the shipping box.
  9. On this page is where you can view for immediate printing. To display your label, click the orange link in the middle of the page that says “Click here to view your return label.”
  10. Now just print it and tape it to your shipping box with clear packing tape. Tada!