Michaels Return Policy


With a Receipt (In Stores or Via Mail):

If your Michaels.com purchase does not meet your satisfaction, you may return it within six months (180 days) of purchase. To return an item (excluding sample products), the item must be new, unused and in its original packaging. You may return the item to a Michaels store or by mail. If you want to return an item by mail, follow steps below:

  1. Call Customer Care at 1-800-MICHAELS (1-800-642-4235).
  2. Our agent will prepare and provide a return shipping label via email.
  3. Print the return label and adhere it to your package.
  4. Drop-off the package at your nearest UPS location.

Without a Receipt (In Stores):

If you would like to return an item but do not have the receipt

  • You will be required to present a valid photo ID
  • Passport
  • or U.S. Military ID
  • Michaels will make every attempt to assist in locating a receipt by offering receipt look-up for online or in-store purchases made with your Michaels Rewards number.


The appropriate tax amount by item will be included with your refund. Original shipping and handling fees (if applicable) may be deducted from the value of your refund unless the return is a result of our error. Refunds will be issued in the same form as payment originally used for purchase except as specified below:

  • Purchases made with a debit card will be refunded as cash.
  • A Store Return Card will be issued for all purchases made using a gift card or gift receipt/purchases.


At this time we do not offer exchanges. If you would like to exchange a product, please return it using our returns process and then place a new order.


Michaels Store Purchases

With a Receipt:

If your Michaels purchase does not meet your satisfaction, it may be returned or exchanged at any Michaels location for full purchase amount. Refunds will be offered in the original method of payment for six months (180 days), except:


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