Tory Burch

Tory Burch Store Return Policy

Customer Service: 866-480-8679


You can return or exchange eligible items free of charge within 30 days of delivery date.
Return a Order 

  • Use the prepaid label enclosed with your order
  • Fill out the Returns & Exchanges form and pack it with your return.
  • Place your prepaid UPS or USPS shipping label on the box and drop it off at any UPS or post office location. (Domestic only. For returns from Alaska, Hawaii, Puerto Rico or outside the U.S., please see International Returns.)

Print a return label with tracking
You can download and print your own prepaid return label and sign up to receive SMS notifications to track the status of your return (Domestic only.) Note: For exchanges, be sure to pack a completed Returns & Exchanges form or the gift will be processed as a return, crediting the original form of payment. Start your online return.

Return items to a Tory Burch store
Bring your invoice or receipt (required — no exceptions) to any Tory Burch or Tory Sport store for quick returns or exchanges. PayPal returns will be refunded with a Tory Burch Gift Card. In-store purchases are not accepted at the Tory Burch Returns Center.

Need a new size or color? Exchanges are free of charge within the U.S., and you can exchange items for a Tory Burch Gift Card or choose to refund the original form of payment. Simply follow the steps above and allow up to 14 days for us to receive and process your exchange. If you need new item(s) immediately, place a new order online, visit a store, email Customer Care or call 866-480-8679. Please note: We are unable to process exchanges for PayPal and international orders.