KMART Return Policy

 Customer Service: 888-417-0622

If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, manuals, and parts, with your original receipt, for a refund or exchange (subject to the terms and conditions below). For most items, you have 30 days from the date of your original purchase to make a return.


Price Adjustments for In-Store Kmart PurchasesPrice adjustments will be given on prior Kmart in-store purchases that go on sale within 7 days of purchase. You must bring in your original sales receipt to receive the adjustment. Price adjustments will not be given on online prices, door busters, holiday or seasonal merchandise or merchandise that is on clearance.

Mattresses, foundations, bed frames, and head and footboards must be returned within 7 days of purchase and must be in the original unopened sealed bag.  Mattresses or foundations that are damaged, soiled, infested, stained or missing law tags cannot be returned. Adjustable base beds/foundations cannot be returned.   

Indoor upholstered furniture, including recliners and sofas must be returned within 7 days of purchase.  Ready to Assemble furniture and infant furniture must be returned within 30 days of purchase.

No returns on Valentine, Easter, Christmas, and Halloween product after the holiday. Holiday season items purchased after the holiday are final sales and no returns will be accepted.

Custom and personalized items, including custom jewelry cannot be returned.  Special orders, prescription drugs, and gift cards cannot be returned.

Opened music, movies, software, video games, and collectibles cannot be refunded, but if defective, they can be exchanged for an identical item.  

Some items with open packaging or labels and tags that have been removed, including folding guest beds, air/inflatable beds, continuous air bouncers, water slides, pools, gas powered lawn equipment, breast pumps, power tools, scooters over $149.99, specialty occasion clothing, video cameras/camcorders, handbags, jewelry and watches are not eligible for return and will only be exchanged for an identical item or a substantially similar item of equal value.

Items damaged, altered, or abused after delivery to the customer cannot be returned.

Delivery, labor and/or installation fees cannot be refunded.

If you return an item for exchange, the replacement merchandise that you receive cannot be refunded, it is only eligible for exchange.

Where appropriate, refunds will be issued in the same form as the original method of payment with the exception of purchases made by check where the refund will be made in cash.  Returns with a gift receipt will either be exchanged or refunded in the form of a gift card.   It may be necessary to ask for identification in connection with return or exchange.   We reserve the right to limit or decline a refund or exchange. 

After the relevant time period for exchange or return has passed, the manufacturer’s return policy applies.

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