Payless Store Return Policy

Customer Service: 1-877-474-6379

Payless also has one of the best return policies in the retail industry and will return items for any reason. For shoppers that have a receipt, Payless will gladly exchange the item for another of equal value or refund the purchase price. For those without a receipt, a store credit is given.



You may return your purchase at any of our thousands of stores nationwide. Use our Store Locator to find the store nearest you.

When returning or exchanging an item in-store, please bring:

  • The original packing slip/receipt
  • The credit card used to purchase the item
  • The item to return or exchange

Our store associates will be happy to help you with a return or suggest other options in the event of an exchange. Refunds will be credited to the debit/ credit card used to make the original purchase, except for purchases made using PayPal. Please allow one or two billing cycles for the credit to appear on your statement.

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