Sears Department Store Return Policy

If for any reason you are not satisfied with an item sold by Sears, you can return your purchase in its original packaging with all accessories, manuals & parts, with your original receipt, for a refund or exchange per the terms & conditions outlined below. For most items, you have 30 days from the date of purchase to make a return with some exceptions. 

Where appropriate, refunds will be issued in the same form as the original method of payment. Returns with a gift receipt will either be exchanged or refunded in the form of a gift card. It may be necessary to ask for identification in connection with a refund or exchange. We reserve the right to limit or decline a refund or exchange.


In-Store Returns
Please remember to bring your online return form, your receipt, order confirmation email or the packing slip included in your package, as well as your original payment method for the purchase.

Any return credit will be processed to the original form of payment, excluding applicable discounts.

Please note: Sears items cannot be returned to Sears Outlet or Sears Hometown stores.

find a store near you


Click Here to Get Order Help, FAQ’s, Size Chart, Gift Cards or Need More Information