Forever 21

Forever 21 Return Policy

Customer Service:  (888) 494-3837

All store purchases may only be returned to stores within the original country of purchase. Please contact your local store for return policy information.

Online purchases made through FOREVER21.COM are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores.

Items must be returned unwashed, unworn, undamaged, and with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable).


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