Big Lots

Big Lots Return Policy

Customer Service: 1-866-BIG-LOTS (244-5687)

You have 30 days to return an item to Big Lots if you are not satisfied.

To ensure a refund or exchange, the returned item must be in its original packaging and condition and be accompanied by a receipt. Refunds will be issued in the same form of payment originally used for the purchase. They reserve the right to research the original purchase and to provide, limit or decline a refund or exchange.

Return Instructions
Please follow the instructions below:

  • Bring the item, along with the receipt, all packaging, paperwork, parts and accessories, to any Big Lots store.
  • Present the item to a store associate for assistance.
  • To ensure refund or exchange, the item must be in its original packaging and condition.

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