NY&Co Return Policy

Customer Service: 1.800.961.9906

If for any reason you are not satisfied with your nyandcompany.com purchase, simply return it within 60 days of the order date. They provide two easy ways to return*: to any New York & Company store (excluding New York & Company Outlet Stores) or by mail to nyandcompany.com. Items marked as “Final sale. No Returns” are not eligible for returns. Beauty products may be returned if unopened and in the original cellophane wrapping.


Bring to the store:

  • The package invoice* (This will serve as your receipt.)
  • The item(s) to return or exchange (excluding Online Exclusives Products)
  • A valid government-issued photo ID
  • The credit card used for the original purchase

*Without the invoice, you will be credited the lowest selling price of the item.

  • For returns you will be issued a merchandise credit in the amount of the lowest selling price of the item.
  • For exchanges, the lowest selling price of the item will be credited towards your new purchase.

New York & Commpany regrets that they cannot accept returns or exchanges from New York & Company stores at nyandcompany.com or New York & Company Outlet Stores. Shipping and handling charges and return mail charges are not refundable. However, if you placed an order in a store and had it shipped to you, you may return it to a store or to nyandcompany.com. Please follow the guidelines above if returning to a store, or the guidelines below if returning to nyandcompany.com.

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