Online Return & Exchange Policy
If you make a purchase online from Abercrombie and you would like to return or exchange it, you can bring your merchandise to your local store in the US or send your merchandise back to them at:
Abercrombie & Fitch Returns Department
200 Abercrombie Way
New Albany, OH 43054 USA
- If you believe that your merchandise is faulty, damaged, or does not correspond to its description on our website, email us at Abercrombie@Abercrombie.com, or call us at 866.681.3115 Or +1 925 359 2579.
There is a $7.00 fee to use this service. This will be deducted from your refund.
If you choose to use your own carrier you will be responsible for return shipping costs.
Return & Exchange Tracking & Notifications
Smartlabel™ Return Tracking
Click here to track your SmartLabel™ Return.
Resend Your Smartlabel™
Click here and complete the requested information to print your replacement SmartLabel™. The new SmartLabel™ will work just like the original.
A fee of $7.00 will be deducted from your return credit.
Smartlabel™ Time Frame
- SmartLabel™ returns take 7-10 days to reach our distribution center. Upon receipt, allow up to two weeks for the payment to appear on your payment card statement.
- Once they process your return, you will receive an email notification regarding your refund.
Important Return Information
- Refunds or exchanges on any merchandise in resalable condition with a copy of your original invoice to the original payment method.
- If you paid for your online order with PayPal and return it to a store, you will receive a merchandise credit.
- Orders billed in any currency other than USD cannot be returned or exchanged in a US Abercrombie & Fitch or abercrombie kids store.
Store Return & Exchange Policy
If you are not satisfied with your purchase and the merchandise is in its original condition, you may return it in many of Abercrombie & Fitch stores worldwide, subject to the terms of the return policy at the location processing the return. US returns are subject to the terms below.
Within 60 days of purchase, if you have the original sales receipt, Abercrombie & Fitch will refund the value of the merchandise based on the original form and amount of payment.
A merchandise credit will be issued for any returns of previously exchanged merchandise, returns of purchases made with a gift card, returns made with the original sales receipt past 60 days from purchase or returns made with a gift receipt.
Returns without the original sales receipt or a gift receipt and returns of merchandise purchased in another country will receive a merchandise credit in the local currency for the lowest price at which the merchandise has ever sold.
If the price of the merchandise you purchased is subsequently reduced and you present the merchandise in its original condition with the sales receipt within 14 days of the date of your purchase, we will refund the difference between the price you paid and the reduced price. Only one price adjustment per item of merchandise is permitted.
If your check is returned unpaid due to insufficient funds, we may electronically debit your bank account for the check amount and service fees allowed by your locality.
- If you are not satisfied with the quality of your merchandise, please return it to your closest store. If you still have your receipt, we can credit you back to your original form of payment. Without a receipt, we will provide you with the last known value as a merchandise credit.
- If you are exchanging, be sure to include the Full Item Name, Size and Color for each new item on the original invoice.
- If you are shipping within the continental US, you can use the SmartLabel™ that was included at the bottom of your invoice.
Do you want to return your clothing and any accessories at this store? Whether our shopping online or at the physical store your options may be limited. Here is what we found if you shop from home or at the mall.
How many days do you have to return your merchandise?
What is the return address and contact information?
What is the return policy time limit imposed by Abercrombie?
Is there a restocking fee or price adjustment policy in place?
Get Order Help, Faq’s, Size Chart, Gift Cards or Need more information.