Ann Taylor Return Policy
Customer Service: 1-800-342-5266
Ann Taylor will accept your return of unworn, unwashed and defective merchandise by mail. Unwashed, unworn and defective merchandise may also be returned or exchanged at any Ann Taylor location with the exception of select merchandise explicitly noted in their return policy below. Please note, they cannot accept online purchase returns at LOFT, LOFT Outlet or Ann Taylor Factory store locations.
They will credit you for returns, accompanied by an original receipt, received within 45 days of the purchase for the price paid either in the original form of payment or as a merchandise exchange (in store only). For gift returns that are received within 45 days of the transaction date, you will receive an Online E-Gift Certificate for the amount paid by the sender. Returns accompanied by an original receipt, made more than 45 days after the purchase, will be credited for the item’s current selling price either in the form of a merchandise credit* or as a merchandise exchange (in store only). One price adjustment on full-priced merchandise may be made within 7 days from the original date of purchase.
Returns without an original receipt will be credited for the item’s current selling price on the date of the return, in the form of a merchandise credit. Merchandise without an original receipt, with a selling price on the date of the return that is deemed Final Sale, may not be returned or exchanged.
Final sale merchandise (merchandise with a .44 or .88 cent price ending) may not be returned or exchanged.
“Reduced price merchandise with “Final Sale” in the description or a .44 or .88 price ending prior to any discount may not be returned or exchanged. Merchandise without an original receipt with a selling price on the date of the return that is deemed “Final Sale” may not be returned or exchanged.
*A merchandise credit for online returns will be issued by e-mail as an E-Gift Certificate. A valid email address must be provided.
PHONE EXCHANGE ORDERS
To save you time, they have their Ann Taylor Quick Exchange Service. If you find that an item you ordered isn’t just right and need a replacement in a different size or color, all you need to do is call them at 1 800 DIAL ANN (342-5266). They will quickly place an exchange order–charging your preferred credit card, but waiving your standard ground shipping fees. In addition, they will help you make your return to their Online Store or to an Ann Taylor Store nearest you.
Returning by Mail
If you are returning a gift, merchandise from an exchange order, or the return is after 45 days from the date of purchase, you must provide your email address, so that an E-Gift Certificate can be sent to you.
Carefully pack your item(s), in the original condition, and include your completed return form. Be sure to keep the top portion of your receipt for your records.
Ship the merchandise using one of the two options below:
OPTION 1: Use the convenient USPS Prepaid Return Label
- Simply place the peel-and-stick USPS Prepaid Return Label from your invoice on your package (70 lbs or less). Be sure to remove or cover all other labels and barcodes.
- Deliver your package to USPS
- We will either deduct the $7.95 shipping fee from your return credit, or charge the card used for purchase for any exchange order greater than the return credit.
OPTION 2: Return the package on your own
- Pack up your item(s).
- Select a carrier (USPS, UPS, FedEx, etc.).
- Pay the return postage at the time of shipping.
- Ship to the following address:Ann Taylor Online Store
1901 East State Road 240
Greencastle, IN 46135
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