Anthropologie

Anthropologie Return Policy

 Returns & Exchanges

CUSTOMER SERVICE: 844.599.2557

All merchandise—with the exception of furniture and other oversized items—may be returned at any time by mail or to their stores in the US and Canada. Furniture and other oversized items may be returned within 30 days of the date of delivery. Please refer to the Returning Furniture section below for more information.

Returning Online & Phone Orders

To return merchandise purchased by phone or on anthropologie.com, please use one of the following methods.

SmartLabel:
A pre–paid, pre–addressed SmartLabel is included on the front of your packing list. Affix the SmartLabel to your package, and be sure to remove or cover the original shipping label. No postage is required, however, a $5.95 shipping charge will be deducted from your refund.

This service is only available within the continental US. Furniture and other oversized items cannot be returned using a SmartLabel.

Please allow approximately 2–3 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).

USPS complimentary pickup:
The United States Postal Service will provide complimentary pickup of merchandise returns when you use the SmartLabel from the front of your packing list.

Schedule a pickup for the next delivery day.
Your postal carrier will pick up your package(s) when your regular mail is delivered.
Packages must be ready for shipment before your carrier arrives.
The maximum weight per package is 70 lbs.
Personal shipping method:
They recommend that you use your own trackable and insured shipping method. Please mail your return to the following address, or print a pre–addressed label here.

ANTHROPOLOGIE.COM
ATTN: RETURNS DEPARTMENT
766 BRACKBILL ROAD
GAP, PA 17527
USA
ORDER #:__

Please allow approximately 2–3 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).

Anthropologie is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.

In a store:
Returns are complimentary at all US and Canada stores, and must be accompanied by an original packing list. A government–issued ID is required for returns without an original packing list. We reserve the right to refuse or limit returns without an original packing list. Visit our store locator for the store(s) nearest you.

BHLDN returns cannot be processed at all Anthropologie stores. Gowns must be returned by mail to the address listed on the pre–paid shipping label included in your order. All other returns will be accepted at BHLDN store locations, Anthropologie stores with a BHLDN shop–in–shop, or through the mail. We kindly ask that all merchandise remain unwashed, unworn and unaltered, with all original tags intact. Click here for more information.

Returning Store Merchandise

They cannot process store–bought returns at their warehouse. Please return your items to the store where you made the purchase or the store closest to your home. For the sake of convenience, you may ship your return via certified mail to your store of choice; please be sure to include your original receipt. Mailing addresses can be found in our store locator.

Returning Furniture

Furniture can be returned within 30 days from the date of delivery for a full refund of the merchandise cost.

If your item(s) arrived via delivery service, please contact our dedicated furniture team to schedule a complimentary return pick-up. Email furniture@anthropologie.com or call 844.599.2557 from 7 a.m. to 8 p.m. ET, Monday through Saturday. Furniture items may not be returned in stores.

Your method of payment will be refunded once our delivery team has confirmed pickup of the original item. The initial $149 Unlimited Furniture Delivery fee is nonrefundable.

If your item(s) arrived via UPS, please mail your return to the following address. Anthropologie is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.

ANTHROPOLOGIE.COM
ATTN: RETURNS DEPARTMENT
766 BRACKBILL ROAD
GAP, PA 17527
USA
ORDER #:__

A limited selection of parts may be available for replacement. For more information, please contact the furniture team by emailing furniture@anthropologie.com or calling 844.599.2557 from 7 a.m. to 8 p.m ET, Monday through Saturday.

Refund Process

Most returns will process in approximately 2–3 weeks, depending on your method of return. Additional processing delays may occur.

A refund will then be credited back to your original method of payment, and will post approximately two days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

Gift card purchases will be refunded in the form of another gift card.

Refunds for merchandise purchased more than a year ago that are not accompanied by a packing list will be refunded at their current selling price.

Exchanges

Merchandise exchanges can be made using any of the following methods. Please review the information below to determine which type of exchange will work best for you.

If you are making an exchange by mail, please fill out the back of your packing list to indicate the type of exchange you’d like to make and enclose it in your package.

To make an exchange for the same item in a different size or color:
If you are making an exchange for the same item in a different size or color, you will not be charged for reshipment of the item to you. If you exchange your original item using the pre–paid, pre–addressed SmartLabel enclosed with your original packing list, you will also not be charged the $5.95 shipping fee.

To make an exchange for a different item:
If you are making an exchange for a different item, an additional shipping fee will be applied to your new order.

If the cost of your new item is less than that of the item you originally ordered, your original method of payment will be credited the price difference, minus the applicable new shipping fee.

If the cost of your new item is more than that of the item you originally ordered, your original method of payment will be charged the price difference, in addition to the applicable new shipping fee.

Please note that a $5.95 shipping fee will also be charged to your original method of payment if you make your exchange using the SmartLabel enclosed with your original packing list.

To make an exchange at an Anthropologie store:
Exchanges are complimentary at all US and Canada stores. Merchandise purchased on anthropologie.com cannot be returned to stores outside the US and Canada.

When making an exchange at one of their stores, please bring your original packing list and the items you wish to exchange in their original packaging to expedite the process.

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