Avenue Return Policy
CUSTOMER SERVICE – 1-888-843-2836
Avenue will gladly accept returns or exchanges of unwashed, unworn merchandise within 60 days of the original purchase with original tags attached. The following items are not available for return or exchange: 1. All outlet purchases, which include items with .88 endings; 2. Clearance items US $16.96 and under or any item US $9.99 or under.
Avenue will not accept a return of merchandise that has been:
Missing any tags.
All returns are subject to evaluation by Avenue and we reserve the right to refuse return of items not in the condition that they were purchased in or that are damaged or destroyed.
Refunds for items returned by Mail: You will receive a credit in the original form of payment, less shipping and handling charges EXCEPT on Celebrate Special Occasion Dress purchases. Original shipping charges are non-refundable. Please allow up to four (4) weeks for your return to be received and processed.
Refunds for items returned In-Store: If you have your invoice and paid using an Avenue Credit Card, Visa, Mastercard, Discover, American Express, or Avenue Gift Card, you will receive a refund to your original form of payment for the merchandise amount. If you return in-store and used any other form of payment, including but not limited to PayPal, you will receive an Avenue merchandise gift card for the merchandise amount. Original shipping charges are non-refundable. A valid driver’s license or ID is required for returns without a receipt.
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