BCBG Return Policy
Customer Service: 1-877-707-2224
RETURN AND EXCHANGE POLICY
Except as noted below, we gladly accept the return of unworn, unwashed or defective merchandise ordered from bcbg.com according to the below policy:
- BCBGMAXAZRIA merchandise must be received within 30 days of shipment date.
- Merchandise must be in saleable condition with all tags attached. Shoes must be returned unmarked and in the original shoe box, swimwear must be returned with the original sanitary lining and packaging intact.
- Merchandise must be accompanied by the return slip or packing slip.
- Merchandise marked Final Sale on bcbg.com is not returnable.
- Refunds for merchandise, including items received as gifts, will be credited to the purchaser’s original form of payment for the price paid less the original shipping charges and, if applicable, pre-paid return shipping charges.
- Refunds will post to the customer’s account within approximately 7 days after return processing date. Depending on your financial institution, it may take up to two billing cycles for the credit to appear on a monthly statement.
- Price adjustments may be made within 30 days of shipment date.
- Merchandise purchased in BCBGMAXAZRIA and BCBGMAXAZRIA Factory stores or from other retailers, including department stores, must be returned to the originating store and is subject to the return policy of the originating retailer. We cannot process store–bought returns at our warehouse.
If you wish to make an exchange, call us at 1-877-707-2224. One of our Customer Care agents will help you place a replacement order that will ship for free. Please note you will be charged for the replacement merchandise and you will be refunded for your returned merchandise once received and processed by us. Unfortunately, we are unable to waive return shipping fees.
Refunds for any item you receive as a gift will be credited back to the purchaser’s original form of payment.
RETURNS WITHOUT A PACKING SLIP
If you wish to return your online purchase but have lost your original packing slip, simply call us at 1-877-707-2224 and we will provide you the required information to perform a return by mail.
If you have further questions about the above return policy, return and exchange instructions or require additional assistance, please contact a Customer Care agent via chat, email at email@example.com or phone call.
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