Best Buy

Best Buy Return Policy

Customer Service:  1-888-BEST BUY

Return in Store

You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your receipt or packing slip, the credit card used to make your purchase, and a valid photo ID.

Return by Mail via the Carrier of Your Choice

Place the Return Form portion of your packing slip in the box with your return. If you do not have your packing slip, you may get a pre-populated Return Form by looking up your order. If you can’t locate your order, print a blank Return Form and fill it out. Then, place the completed form in the box with your return. Put the return label on the package, add postage and mail it via the carrier of your choice.

Use Prepaid Return Label

Pay nothing up front. Follow the instructions for printing a Prepaid Return Label. Include the packing slip or Return Form in the box with your return. Put the prepaid return label on the package and take it to an authorized UPS drop-off location. The return shipping fee may be deducted from your refund.

PLEASE NOTE:  With a few exceptions, Best Buy will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.

For returns by mail, once they receive your return, they will process it within 2–3 business days. Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.

If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, they will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for an order, please call us at 1-888-BEST BUY (1-888-237-8289) with your order number handy, and we’ll be happy to send you a replacement.

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