Big Lots Return Policy
Customer Service: 1-866-BIG-LOTS (244-5687)
You have 30 days to return an item to Big Lots if you are not satisfied.
To ensure a refund or exchange, the returned item must be in its original packaging and condition and be accompanied by a receipt. Refunds will be issued in the same form of payment originally used for the purchase. They reserve the right to research the original purchase and to provide, limit or decline a refund or exchange.
Please follow the instructions below:
- Bring the item, along with the receipt, all packaging, paperwork, parts and accessories, to any Big Lots store.
- Present the item to a store associate for assistance.
- To ensure refund or exchange, the item must be in its original packaging and condition.