BJS Wholesale Return Policy
Customer Service: 1 800 BJS CLUB
While most items are returnable, they are subject to the following guidelines:
Proper Conditions for Return and Credit
Returned merchandise must be in new condition with its original packing and accessories intact. Items purchased over 1 year ago will not be considered in new condition.
If your return is regarding an electronic item, such as a TV or laptop, they recommend calling Tech Advisors at 877-TECH888 (877-832-4888) prior to returning because many issues can be resolved over the phone.
If you are returning a product please check to make sure your return meets the following conditions:
- Computers and electronics are returnable within 90 days of the shipping date
- CDs, DVDs, computer software and video games must be unopened
- Bulk orders
- Gift Cards
- Items with gas, oil or fuel added
- Opened CDs, DVDs, computer software and video games
Products under a manufacturer’s warranty which have service center only restrictions and are not operating properly must be repaired according to the procedures/repair centers specified in the User Manual, and may not be returned to BJ’s. Click here for a list of categories
If you have ordered one of these non-returnable items, please inspect the item carefully and if possible, refuse delivery of incorrect or damaged products. Once the item has been accepted it will be deemed to be the correct item and in good working condition. Any issues that arise after the item is signed for must be resolved through the manufacturer’s warranty.
BJ’s cannot cover the cost of shipping for products returned due to buyer’s remorse.
You may return your item at any BJ’s Club location. Please bring the item and order information to the member services desk at your local club.