BOSS Hugo Boss

Boss Hugo Boss Return Policy

Customer Service: 1-800-484-6267

Free Returns. The item(s) must be new, unworn, unwashed, unaltered merchandise in resalable condition with original tags attached from the HUGO BOSS online store.Returns made within 30 days of the purchase date will be eligible for a full refund to the original form of payment.

New, unworn, unaltered merchandise purchased from the HUGO BOSS Online Store may be returned to non-outlet HUGO BOSS store locations within 30 days from the purchase date. Merchandise purchased from the HUGO BOSS Online Store may not be returned to Factory Outlet or Outlet store locations.

Online returns made in store must be accompanied by the receipt included with your order or a copy of your shipping confirmation.

To find a store location nearest to you, please visit our store locations.

Merchandise returns purchased from HUGO BOSS Online Store with PayPal may only be returned to the online store via the free prepaid shipping label included with your original order or by using our online link to request a prepaid return label in our “My Account” section.

HUGO BOSS stores are unable to process refunds for purchases made with PayPal back to your PayPal account and can only be processed for store credit or exchanged for the full amount of the item(s).

EXCHANGES

HUGO BOSS offers exchanges on new, unworn, unwashed, unaltered merchandise in resalable condition with original tags attached within 30 days of purchase date. Simply select your preferred method of exchange below and follow the steps to ensure a smooth exchange process.

Exchange by Phone: Call 1-800-HUGO BOSS to process your exchange by phone. We will place a new order with you by phone and send replacement merchandise immediately. Once we receive your return at our warehouse, we will issue you a credit for the returned items. Please fill out the returns portion of the form in your package and leave the area for exchanges empty to avoid a duplicate shipment. Ship the product using the provided free- pre-paid return shipping label or by using our online link to request a prepaid return label in our “My Account” section.  Be sure to retain a copy of the tracking number for your records.

The direct link to the Returns Page can be found here.

Exchange by Mail: Please fill out the returns- portion of the form included in your order. Under exchanges,- list the items you would like in exchange, including size, quantity, color and price. Include this slip inside your package. Utilize the free- pre-paid shipping label or use our online link to request a prepaid return label in our “My Account” section.

Exchanges of a Higher Value
If you are exchanging for merchandise of higher value, please include payment information for the remaining balance with your order in the provided fields. If no method of payment is provided, we will be unable to process the exchange and a refund will be applied to the payment method used on the original order.
Exchange Notification
If you have requested an exchange for the item(s) you have returned, you will receive a separate shipping confirmation email when your exchange is on its way. If we are unable to process your exchange, your credit card will be refunded and a customer service representative will reach out to you.

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