Burberry Store Return Policy
Customer Service: 877-217-4085
Free returns are available worldwide for all full price items within 30 days of shipping and all sale items within 14 days of receipt, provided the return conditions specified below are met. Please note that personalized or monogrammed items cannot be returned.
Purchases must be returned from the original shipping country with the original Returns Form.
Items returned must be in their unused original condition with all Burberry item tags attached and any related accessories or instruction booklets included.
Incomplete, damaged, worn, soiled or altered returns, or anything Burberry reasonably believes has been used, will not be accepted and therefore sent back to the customer. Where an item is supplied with a hygiene strip, the item can only be returned if the hygiene strip has not been removed and remains intact.
Optical frames cannot be returned after they have been fitted with prescription or replacement lenses.