Carter’s and OshKosh B’gosh are committed to quality products. Any product with a quality defect can be returned to a store.
  • Please bring the packing slip or printed receipt for a full refund

Online Returns and Exchanges

For the fastest return processing, use the return label supplied with your original packing documentation. Complete the form on the reverse side of your packing slip, and enclose it with your merchandise. Mail your shipment to: |

Attn: Returns Processing

625 Braselton Parkway
Braselton, GA 30517

Consumer Affairs department at 888-782-9548 Monday-Friday 8:00am-4:30pm CST to make arrangements to return the item to us by mail.
Or contact Carter’s toll free at 1-888-282-4674 or by email at 
Once we receive shipment, we’ll issue a credit in your original form of payment, less adjustments for shipping and handling. By using the prepaid return label, $6 will be deducted from your refund.

Carter’s or OshKosh B’gosh clothing and B’gosh Accessories Return Policy


I need to return: You may return it: Cost
Carter’s or OshKosh B’gosh clothing and accessories purchased online Using UPS Ground by attaching the pre-paid label included in your original order To make a return as easy as possible, we have included a pre-paid return label as part of your original order. If you use our pre-paid label, the shipping cost ($6) will be deducted from your return credit.
By sending the package back on your own using UPS, USPS, or Fedex (we recommend you use tracking or delivery confirmation to make sure your package arrives) You are responsible for cost of return.
Carter’s items may be returned to any company-owned US Carter’s store; OshKosh B’gosh items may be returned to any company owned US OshKosh B’gosh store. No cost
Orders Shipped Internationally Please call us to issue a return authorization at 762-232-1399 from 7am-12am EST daily

Get more Return Policy Info from Carters