Charlotte Russe Return Policy
Customer Service: 1-888-211-7271
If you aren’t completely happy with your purchase, you may return it within 30 days of the ship date to a store near you or by mail. All items must be in their original condition and packaging, with tags attached. Returns made past 30 days of the ship date, without a packing slip or shipping confirmation email will be issued a merchandise credit instead of a refund.
CharlotteRusse.com does not accept returns on jewelry, electronic gift cards, physical gift cards, swim, intimates, fragrance, nail polish, opened beauty products, and anything noted as final sale.
Keep the return tracking number for your return package to monitor delivery status and ensure credit has been issued. If you would like to exchange an item, you may do so at your nearest store.
Bridesmaid collection dresses are eligible for free return shipping and can only be returned by mail.
Items that are damaged, defective, or incorrect upon arrival should only be returned to the warehouse. The return fee will be waived for these items.
If you no longer have your packing slip, send your package to the address below (Charlotte Russe recommend that you get tracking for your return). Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.
U.S. returns should be sent to:
Attn: Returns Department
1560 East Stateline Rd.
Southaven, MS 38671
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