Children’s Place

Children’s Place Return Policy

Customer Service: 1-877-752-2387

The Children’s Place will accept unwashed, unworn or defective merchandise, with the original sales receipt/packing slip and price tags attached, within 45 days. Returns will not be accepted without the original sales/gift receipt or packing slip. All returns are subject to verification of original sale, and we reserve the right to limit returns.

 

RETURNS:


HAVE THE ORIGINAL SALES RECEIPT/PACKING SLIP:

  • Returns within 45 days receive a full refund in the original form of payment. If original form of payment is not available, a merchandise credit* will be issued.
  • Returns after 45 days will not be accepted.

I HAVE A GIFT RECEIPT:

  • Returns within 45 days receive a full refund in the form of a merchandise credit.*
  • Returns after 45 days will not be accepted.

I DO NOT HAVE THE ORIGINAL SALES RECEIPT/PACKING SLIP:

  • Returns will not be accepted without the original sales receipt or packing slip.
  • Exchanges can be processed for the same item/color in a different size.

 

Returning/Exchanging an Online Purchase in Store

To return/exchange your online order at any of our PLACE retail or outlet stores, please bring:

  1. Your packing slip
  2. The item(s) you’re returning/exchanging
  3. The credit card that matches the ‘ordered by’ information on the front of your packing slip

Note:

  • Online Exclusive items are only eligible for returns in stores; they may not be exchanged in retail or outlet stores.
  • We are currently unable to research online orders at stores. Please be sure to bring the above information.

Returning an Online Purchase(Gift) by Mail

To return your online order by mail:

  1. Detach the bottom portion of your packing slip labeled “Return Form.” Please indicate the quantity for each item being returned on the front, and circle a Return Reason code.
  2. If you are returning a gift and prefer that we send you a merchandise credit* (rather than issue a refund to the original purchaser’s credit card), please check the box at the bottom of the packing slip.
  3. Fill in your contact information in the space provided on your packing slip so that, if necessary, we can contact you about your return.
  4. Place the items you’re returning along with the completed Return Form in a box and seal it securely. Detach the pre-addressed return label from the packing slip and place it on the box or use your own mailing label.
  5. Mail your package via the carrier of your choice to:

Childrensplace.com
Returns Department
1377 Airport Road
Ft. Payne, AL 35968

Click Here to Get Order Help, FAQ’s, Size Chart, Gift Cards or Need More Information