Dillards Return Policy
They want you to be satisfied with your Dillard’s purchase. However, should you decide the merchandise is not satisfactory, Dillard’s online return policy is stated below.
The merchandise may be mailed back to them, or returned to any Dillard’s location. Please leave all merchandise tags attached. Also, please note that if you choose to mail the merchandise back, you will be responsible for the shipping fees. They recommend that you insure the package and ship via a traceable method. Dillard’s offers a Fed Ex return label you can print from your computer and attach to the return package. No refunds are given on shipping and handling charges. Personalized items and clearance items marked down 65% or more cannot be returned.
Address package to:
600 Carnahan Drive
Maumelle, AR 72113
Dillard’s will issue a refund in the form and amount of the original tender paid (including sales tax) or Dillard’s will issue a Gift Card, at the customer’s choice, when each of the following conditions has been met: 1. The merchandise must be returned within thirty (30) calendar days from the date of purchase, except as otherwise stated on the face of the packing slip or on the item’s product page; and 2. The merchandise must be in its original, unused condition unless there is a manufacturer’s defect; and 3. The merchandise must be accompanied by either the original Dillard’s Receipt or the original Dillard’s Proof of Purchase Label. (Proof of Purchase information is included on the packing slip for all Dillard’s Direct orders.)
If the merchandise being returned was purchased using a credit card and we credit your account, the credit will show on the statement you receive after the issuing bank applies the credit.
If you exchange merchandise, your account will be credited for the return and a sale rung for the new merchandise.
If the merchandise being returned was purchased using a Gift Card, that card will be credited if there is a balance on it. If the balance on the card is $0.00 a new Gift Card will be issued for the return amount and mailed to you.
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