Express Return Policy
Customer Service: 1-888-397-1980
U.S. RETURN & EXCHANGE POLICY
Express will accept returns and exchanges for items purchased in our U.S. stores and online based within 90 days of purchase. They will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
WITH A VALID RECEIPT
The refund will be equal to the amount of the price paid and in the original form of tender. A merchandise credit will be issued for returns accompanied by a gift receipt.
WITHOUT A VALID ORIGINAL RECEIPT
Erpress will conduct a courtesy search of their database to see if they can locate your original purchase utilizing the credit card information associated with the original transaction or your telephone number. If we locate your original purchase and it occurred within the prior 90 days, the refund will be equal to the amount of the price paid and in the original form of tender. If the information cannot be located we will not be able to process a return.
If we conduct a courtesy search and cannot locate your original purchase, you may exchange a single piece of merchandise for merchandise equal to or greater in value. The single piece of merchandise you are exchanging will be valued at the current selling price to determine the exchange value. If the exchange is for greater value, you will need to pay the difference. We will not issue a merchandise credit and we will not exchange merchandise for items of lesser value.
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