Free People Return Policy
Customer Service: 800-309-1500
Free People will accept unworn, unwashed, or defective merchandise purchased on freepeople.com for return or exchange. Free People merchandise purchased at independent boutiques and department stores must be returned to the location where purchased. Please contact the individual boutique or store for their return policy.
For returns received within 30 days of delivery, we’ll credit your original form of payment. If received after 30 days, a Free People gift card will be issued.
If returning swim & intimates, vintage items, beauty products, or furniture pieces, please see our policies below.
Please note: If you paid with a gift card or e-gift card, a new gift card or e-gift card in the amount of the credit will be issued and mailed/emailed to you accordingly. Gift cards cannot be returned or exchanged.
You can send items back to us at the address below using any trackable/insured shipping method. Sorry, we can’t accept COD returns.
Free People Direct
766 Brackbill Road
Gap, PA 17527
Attn: Returns Department
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