GAP Return Policy
Customer Service: 1-800-427-7895
For Gap, Banana Republic, Old Navy, and Athleta items, you can return merchandise purchased online to the appropriate store. For example, if you bought an item on Gap.com, you can return it to a Gap retail store, but not to an Old Navy store. Merchandise purchased online cannot be returned to any of our Factory or Outlet stores.
When you return an item to the store also bring the invoice with you.
These stores refund your purchase amount to the original method of payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
Did you get a gift that’s the wrong size or color? We can help you exchange it, or return it for an Options gift card for the original price paid. Gift returns and exchanges are free when you use our prepaid return shipping label.
Our Options gift cards can be used in-store and online at Gap, Banana Republic, Old Navy, and Athleta.
If you’re returning a gift card, the value is credited to the original form of payment, such as the credit card used for the purchase.
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