Gucci Return Policy
Customer Service: 877-482-2430
For online purchases, Gucci will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice.
Return merchandise must be post marked within 30 days from the date of delivery to Gucci.com or returned to a Gucci boutique within the United States. However, all PayPal purchases must be returned exclusively to Gucci.com. Online purchases may not be returned or exchanged at Gucci outlet stores, department stores or other wholesale distributors.
Corporate gifts must be returned exclusively to Gucci.com within 10 days from the date of delivery.
Beauty products may be returned if unopened and in the original cellophane wrapping within 10 days from the date of delivery.
Gucci.com does not provide return shipping labels and shipping charges for returned item(s) are the client’s responsibility. The address for return can be found on your invoice included with your package.
Merchandise that has been worn, used, altered or damaged will not be accepted. Certain items such as jewelry, watches, sunglasses, and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
Gucci reserves the right to refuse return of any merchandise that does not meet the above return requirements in Gucci’s sole discretion.
Merchandise returned to Gucci.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
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